FAQs & Terms

The first step is get a good understanding of what you're looking for. We generally start with phone or video consultation to discuss the details of the project and get a sense of your space, style, specs. From there we create a scaled sketch and custom color samples (if applicable) of your design. We will then send details and pricing options for your review. Once we are aligned and payment is made, we will begin fabrication. Production time varies depending the complexity of the piece.

Generally speaking every 1” of storage space can hold about 6 standard vinyl albums.

We use a mix of hardwoods, veneers and composite materials in our furniture. We use the highest quality materials to create stable and timeless items that should last a lifetime. We offer a wide range of standard materials and finishing. We also are able to custom match just about any color or finish. We generally use conversion varnish across all of our pieces. Conversion varnish offers the most durable natural looking finish available. Every piece of wood is different so each piece we make will feature different grain patterns and designs. No two are completely alike and we try to find the most interesting patterns for each piece.

Unless otherwise stated, all items are made to order in our Evergreen workshop. Standard furniture typically takes 10-12 weeks to fabricate. Custom order timing will be communicated upon ordering.

To keep things simple, we offer free curbside domestic shipping on all of our standard items. We generally use curbside LTL shipping for furniture and UPS Ground on smaller things. LTL shipping is typically by appointment and they will call to schedule delivery. Shipping usually takes 3-5 days once sent out. We are packing ninjas, but rest assured all shipments include insurance. If you notice any damage upon delivery its important take pictures. We only ship internationally when a customer makes all the arrangements and covers the costs.

Because we hand-make everything to order, all sales are final. That said, we will work with you to determine the best remedy if something goes wrong and are fully committed to making things right. Full and partial refunds, exchanges and repairs are generally offered if there is a defect or damage upon receipt. Any damage or defect must be communicated within 5 days of delivery. We will opt to secure local professional repair where it makes sense. We will cover the expenses of having the product returned or replaced if that's warranted. In the case of a refund, the cabinet must returned in good condition prior to any refund. Customer is responsible for proper return packaging.

Payment is generally required before fabrication begins. There are no refunds once we begin working on your piece. We go through great lengths upfront make sure we are capturing all the details of what you'd like so that we can create something you will love.

Tactile Audio Furniture Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tactileaudiofurniture.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). INCLUDING: ADVERTISING/RETARGETING SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: [[ INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]] Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@tactilewoodshop.com or by mail using the details provided below:

48 BLUE BELL DR, Evergreen, CO, 80439, United States